How It Works
We're delighted to guide you through our seamless process of bringing authentic Mayan handicrafts from our artisans' hands to your doorstep. Here's how our service works:
Step 1: Fill Out the Contact Form / Request Product Sample
Duration: 1-2 business days
Get started by filling out our contact form or requesting a product sample. We aim to respond to all inquiries within 1-2 business days. This quick and efficient communication ensures we understand your needs and preferences right from the start.
Step 4: Delivery to Your Doorstep
Duration: Varies based on shipping location
Your order is shipped directly from the highlands of Guatemala. The shipping duration depends on your location. We use reliable shipping services to ensure a timely and secure delivery to your specified address.
Step 2: Artisan to Production
Duration: Varies based on order complexity
Upon receiving your order, we collaborate closely with our artisans in Guatemala. The production time varies depending on the complexity and quantity of your order. Our artisans craft each item with meticulous care to ensure quality and authenticity. We keep you updated on the progress of your order.
Step 5: After-Sales Support
Once your order arrives, our after-sales support team is available for any assistance you may need. We provide ongoing support to ensure your satisfaction and welcome any feedback to improve our services.
Step 3: Quality Check and Dispatch
Duration: 2-3 business days
Every crafted item undergoes a rigorous quality check, which typically takes 2-3 business days. We then carefully package your order for shipment. You'll receive a confirmation email with a tracking number to follow your order's journey.
Step 6: Continuing the Cycle of Support
Your purchase has a lasting impact. Every item bought contributes to the sustainable development of the Mayan artisan communities. This ongoing support is crucial for preserving and promoting Mayan culture and craftsmanship.